Refunds and Returns
Buyers are responsible for returning any shirts that are defective in original packaging and in new condition.
Issues with postal delivery times are beyond our control and a refund cannot be issued based upon late delivery.
As items are printed to order, we cannot offer exchanges.
In almost all cases, we cannot cancel your order. T-shirts are made-to-order and the process begins immediately after an order is placed. There is more involved than just the printing of your shirt, so if we can cancel, there will be a re-stocking fee. You can contact us at firstname.lastname@example.org and we will do our best to accommodate you. So while we can try, we cannot guarantee cancellation.
If your t-shirt is physically defective, we will replace it. We do our best to check and recheck all orders at each stage of the process for accuracy. Requests for replacement must be made within five business days of receipt of goods by e-mail to receive instructions for proper return. If you perceive a print default, please notify us within 3 business days. Please note, not understanding what DTG printing is, wrongly ordered sizing or not being happy with the way the size fits is not grounds for a return.
We do not manufacture the garment and cannot be responsible for colour/shade variances from the manufacturers. Multiples of any colour in the same order should be all the same colour, but could be different if stock from a particular manufacturer ran out and we needed to purchase from another supplier. We will do our best to make sure individual orders are of matching lots. Please note, variations based on perceived differences from differences in computer monitors will not be accepted for return. Comparing indential product side by side will show variences - this is the nature of DTG. If by accident, we send you a different colour garment than you ordered, we will replace your item. Please email us for details on how to return any item.
By placing your order, you are making a binding agreement that you have approved the print. If your order is custom designed for you, you must provide your own spell checking prior to sending us the order. We will not accept returns based on misspelled words.
Buyers are responsible for returning any items that are defective in their original packaging and in new condition. Please contact us at email@example.com for the address to which your items should be returned.